Exchange Policies

Exchanges  ::  We do not undertake refunds but will gladly exchange your item with another Eclettica jewellery of your choice, strictly within 20 working days upon receipt of item, accompanied by the official Eclettica sales e-receipt (please ensure a receipt is issued to you, if not, kindly request for one) and in its original, undamaged packaging.  Exchanges not in the original, undamaged packaging and/or without a printout of the official Eclettica sales e-receipt and/or not within the 20 working days will NOT be entertained. 

Exchangeable Items  ::  Eclettica will issue you store credit for the item you wish to exchange, less shipping expenses which are non refundable.  The exchange amount may be used in exchange for all items found on Eclettica's website with the exception of pieces in What's New and Couture.  Sale Items and Customised Pieces are final and are neither refundable nor exchangeable.

How To  ::  Firstly please click here to email us and state reason why you wish to exchange the item.  Upon acceptance of the request, we will issue you a reference number which you must quote when shipping the item to us.  Please note that the item MUST be returned in saleable condition, within the stipulated timeframe and with its original, undamaged packaging.  Should the replacement item be higher in retail price than the original item, you will need to top up the difference in cash. Shipping costs are not to be tabulated as part of the exchange value.

Shipping Costs  ::  Please note you are responsible for shipping costs to Eclettica when requesting an exchange and that items are to be shipped to us via insured airmail (between S$7-S$10).  Eclettica will be responsible for shipping costs when sending the replacement item to you via insured airmail.

Questions  ::  Please click here to email us.